Privacy Policy

Last updated 31 August 2026

What we hold

Only what selling and supporting a subscription requires: your name, email address, phone number and country, the orders you have placed, and the technical particulars of the line itself. If you ordered for a MAG box, we also hold its MAC address, because that is the detail the portal authenticates against.

What never reaches us

Card numbers. Payment happens entirely inside the gateway’s own 3-D Secure environment and all that comes back to us is whether it succeeded and a reference for it. We also do not record what you watch, which channels you open or how long you stay on them.

Why we hold what we do

To create and renew your subscription, to send your details to you, to answer support messages with enough context to be useful, and to keep the transaction records any business is expected to keep.

Where it lives, and borders

Our systems are hosted centrally rather than country by country, so if you order from one country and watch from another, your record does not move or duplicate. Where a transfer of your details across a border is necessary to run the service or take a payment, it is limited to exactly that purpose.

Cookies

One cookie, which keeps you signed in to your account. It is set only when you sign in or place an order, it holds a random session token rather than anything personal, and it is marked HttpOnly and Secure so page scripts cannot read it. There are no advertising cookies and no third-party analytics on this site.

Who else sees it

The payment provider, so a payment can be taken, and the provisioning system that issues your line. That is the whole list. Nothing is sold, rented, brokered or handed to advertisers, and we do not build profiles for anybody.

How long we keep it

Account and order records are kept while the account is live and for a reasonable period afterwards for accounting. Ask us to delete your account and we will, other than the parts we are legally required to retain.

Your rights

You may ask for a copy of what we hold, ask for a correction, or ask for deletion. Email [email protected] from the address on the account and we will deal with it rather than sending you round a form.

Security

The whole site runs over HTTPS. Passwords are stored as one-way hashes and cannot be read back by anybody, ourselves included. Access to customer records is restricted to the people who need it in order to answer you.